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FAQ

If you received an item that is damaged or faulty we will happily replace the item at no additional cost to you.
Please contact us within 48 hours after receiving yours. Our store do not accept Returns or Exchanges, once an
item has been received it cannot be returned.


We can only offer you replacements at no additional cost if it falls under below criteria: Items are faulty –
damaged/broken or soiled upon arrival. Parcels that is lost in transit. We do not accept returns or refunds if
customer changes their mind after receiving their order(s). Note: Ladys Jewels and More will not be held liable to any lost or
misroute parcels.
Please ensure that all the information you have provided is correct before submitting your order to prevent losses
in mail or other mishaps from happening. international customer must provide phone number.
If you have other concerns, please contact our Customer Service via email (info@ladysjewelsandmore.com) or
through submitting a ticket at our website https://ladysjewelsandmore.com

RETURN TO SENDER PACKAGES: ladysjewelsandmore will not be held liable for packages that are returning to sender.
Customers are advised to carefully enter the correct addresses otherwise, the package will not be delivered.
Once the item is received at the warehouse, we can repack, re- label, and reship them however you need to
understand that doing so requires an additional cost. Processing and shipping cost is usually half the order
total...so please be careful on the information that you provide.
If you think you have entered a wrong address, you need to contact us immediately in order to correct the
mistake.

Cancellation Policy Can I cancel my order(s)? Yes. Cancellations must be made within 24 hours of order placement.
Send us an email within 24 hours and let us know the reason why you wish to cancel your order. We do not
accept cancellation of orders outside the 24 hours window and/or because of the Standard Shipping reason.
Please note that our Standard Shipping are posted in each product’s description hence all customers should be
aware of this before concluding an order. All refunds will be process within 24-48 hours before the fund reflects on customer’s bank account.

Cancellations
You may request a cancellation within 24 hours of purchase. Otherwise you will receive partial refund as we  have already started the shipping process. Please be sure to thoroughly read our descriptions and processing times.


Do you ship internationally?
We ship worldwide.


How do I track my package?
You can check on the status of your order at any time by going to the following link: Order Status. You can also
reach out to our customer support desk at
info@ladysjewelsandmore.com to ask questions anytime.


How long does it take for an order to arrive?
Once shipped, your order will arrive within 10 to 12 business days for United States, Canada, Australia, United
Kingdom, other countries can take up to 28 business days, depending on how fast customs clearances takes

Some Special and Custom orders may take up to 6-8 weeks to ship due to production*.

 (as in the case of musical instruments)

Please be advised that some orders may ship in separate containers.
place and due to having multiple warehouses overseas.You’ll receive an email confirmation once your order has
shipped. Feel free to email us to check on your order status. We're happy to help.